The purpose of this paper is to publish research findings on the use of automation and artificial intelligence as a sub-set of knowledge management domains in architectural organisations in South Africa. Automation and artificial intelligence are two aspects that the fourth industrial revolution deals with, and automation may drastically change the way humans work.
For this paper, research data was collected by means of a qualitative research study. Consisting of 14 semi-structured interviews. The paper presents a discussion and research on the use of automation and artificial intelligence in the service architectural organisations provide.