The purpose of this paper is to publish research findings on the use of automation and artificial intelligence as a sub-set of knowledge management domains in architectural organisations in South Africa. Automation and artificial intelligence are two aspects that the fourth industrial revolution deals with, and automation may drastically change the way humans work.
For this paper, research data was collected by means of a qualitative research study. Consisting of 14 semi-structured interviews. The paper presents a discussion and research on the use of automation and artificial intelligence in the service architectural organisations provide.
The research findings indicate that automation and artificial intelligence may, in the near future, have an impact on this service provision, even if the use of automation and artificial intelligence is currently not commonly used. These research findings are useful and important in education as these findings are new and may practically affect future curricula; to meet industry needs and changes pertaining to the fourth industrial revolution, and to remain relevant and provide appropriate skill enabled graduates.